Scope of application
- The sales policy applies to all products and services introduced on the website thietbihaphong.com.
- Orders placed by phone, email or directly at the office are subject to the provisions of this policy.
- Customers please contact via the following channels: phone (hotline 0912 847 848), email (thietbihaphong@gmail.com) or come directly to the office.
General process: may change depending on the time, Ha Phong will update on the website thietbihaphong.com.
Customer Information -> Contact -> Consulting/Quoting -> Placing an order -> Signing a contract/Warehouse delivery note -> Deposit/Payment -> Transportation & Installation, transfer -> Payment -> Activate electronic warranty -> Warranty/Maintenance/Repair -> Regular customer care.
Price and promotion:
- Product prices are consulted directly by sales staff, prices may change from time to time and agreed upon.
- In case of special promotions or promotions, information will be updated on the website, Ha Phong Page pages or may be notified to customers.
Warranty and return policy:
- Instructions and transfer after installation, warranty consultation, maintenance, electronic warranty activation for the most convenience for customers when problems occur.
- In case the product has a technical error or is not as described, customers need to immediately contact the customer care department for support.
- Regulations on returns and warranties will be applied according to the specific terms discussed during the purchase process, the warranty policy of each product and agreed upon in the Sales Contract between the two parties/Warehouse delivery minutes.
Responsibilities and commitments of Ha Phong - ERITO:
- The company is committed to providing quality products, accurate information and dedicated advice to customers.
- Any questions, complaints or requests for support will be resolved quickly and effectively according to the proposed sales policy.
- After-sales and customer care regimes are regularly closely monitored and handled harmoniously by Ha Phong - ERITO for customers.
Policy changes:
- The company has the right to change and supplement the sales policy to suit business conditions and customer requirements.
- Any changes to the policy will be updated on the website and take effect from the time of notification.
With this sales policy, Ha Phong - ERITO wishes to create transparency, trust and maximum satisfaction for customers when purchasing our products and services. If you have any questions, please contact the customer support department via hotline 0912 847 848 or email thietbihaphong@gmail.com for timely answers.
